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Privacy Policy

Last updated: May 2026

1. Information We Collect

We collect the following types of information:

• Account information: Username, email address, full name, and phone number when you create an account.
• Contact form submissions: Name, email, phone number, subject, and message when you reach out through our contact form.
• Usage data: Login timestamps, enrollment progress, and class schedule interactions.
• Guardian information: For student accounts, we may collect guardian name, email, and phone number.

2. How We Use Your Information

• To provide and maintain the tutoring platform.
• To match students with appropriate tutors.
• To track learning progress and generate reports.
• To communicate important updates about classes and schedules.
• To respond to contact form inquiries.

3. Data Sharing

We do not sell your personal information. Your data may be shared with:

• Your assigned tutor and relationship manager for educational purposes.
• Platform administrators for account management.

4. Data Security

We implement industry-standard security measures including encrypted passwords, session management, rate limiting, and access controls to protect your information.

5. Data Retention

We retain your account data for the duration of your active enrollment. Contact form submissions are retained for up to 12 months. You may request deletion of your data by contacting an administrator.

6. Your Rights (GDPR / DPDP Act)

Depending on where you live, you have the following rights:

• Right to access: Request a copy of all personal data we hold about you. You can do this yourself at any time from your data export page (sign-in required).
• Right to rectification: Correct any inaccurate information by editing your profile or contacting us.
• Right to erasure ("right to be forgotten"): Permanently anonymize your account and personal data. Available from your profile page. Note: financial records and class history may be retained in anonymized form for legal/audit purposes.
• Right to restrict processing: Ask us to stop processing your data while a complaint is investigated.
• Right to data portability: Your data export is provided in machine-readable JSON format.
• Right to object: Opt out of marketing communications at any time.
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

7. Cookies

We use cookies for the following purposes:

• Strictly necessary: Session, authentication, CSRF, language preference, timezone preference. These cannot be disabled.
• Analytics: Page view counts to help us understand usage patterns. Aggregated and not used for tracking individuals.

You can review and adjust your consent at any time using the cookie banner at the bottom of any page.

8. International Data Transfers

Your data may be processed in countries outside your country of residence, including India and the European Union, depending on where our servers are located. We use appropriate safeguards (Standard Contractual Clauses where applicable) for such transfers.

9. Children's Privacy (COPPA)

Students under the age of 13 (or under 16 in some jurisdictions) require verifiable parental consent before creating an account. Guardian information is collected and stored to facilitate this consent. Parents can review or delete their child's data at any time by contacting us.

10. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR Article 33.

11. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be communicated by email or via a prominent notice on the platform. The "Last updated" date at the top of this page reflects the most recent revision.

12. Contact / Data Protection Officer

For privacy-related questions, data subject access requests, or to exercise any of your rights, please contact us through the contact form on our homepage. We will respond within 30 days as required by GDPR.